AI Operations & Workflow Design

I build the AI systems most people just talk about.

Fifteen years running the unglamorous, high-friction parts of a business taught me exactly where AI actually helps - and where it's just noise. Now I design and ship the tools that close the gap. Not slideware. Working systems.

A typical project
Before
manual intake
re-entered 3x
no follow-up
sticky notes
tribal knowledge
After
Intake
Route
Notify
Log

What I Build

Systems, not slide decks

Every project below is live, working software - something a real person clicks, types into, and gets an answer from. That's the bar.


Featured Work

A few things I've built

Insurance · Voice AI

Alexis - AI Receptionist

A voice AI receptionist handling after-hours calls, lead capture, and claim intake for an insurance agency.

View project →
Operations · Productivity

AI SOP Generator

Turns plain-language process descriptions into structured, ready-to-use standard operating procedures.

View project →
Executive Intelligence

AI Executive Briefing System

Transforms raw business data and notes into polished, executive-ready briefings.

View project →

Core Skills

How I work

Operations thinking applied to AI. Not a tool list - a way of finding what's broken and fixing it so it stays fixed.

See full breakdown
  • AI Workflow Design
  • Process Improvement
  • Prompt Engineering
  • Documentation & SOPs
  • Business Analysis
  • Automation Concepts
  • Training & Adoption