Karen Fitts
Operations & AI Workflow Design
Old Hickory, TN · 615-712-5946 · kmtfitts14@gmail.com · linkedin.com/in/karen-turner · karenfittsai.com
Experience
Account Management Specialist
- Collaborate with the account team to build and maintain strong customer relationships, organizing customer visits and supporting negotiation processes.
- Identify customer needs and gather data to highlight Atmus's benefits, driving customer engagement and satisfaction.
- Coordinate internal communication among sales roles, segments, and stakeholders to ensure alignment and effective information flow.
- Manage a key account responsible for 30% of the company's revenue, contributing significantly to overall profitability.
- Led a project forecasted to generate 4 million dollars in revenue over the next five years, demonstrating strong project management and strategic planning skills.
- Lead cross-functional projects by coordinating with Marketing, Finance, Manufacturing, Technical, Purchasing, and Logistics to streamline processes and improve efficiency.
- Execute Atmus Sales Process, ensuring accurate and timely reporting through CRM tools and systems to support decision-making.
- Oversee Accounts Payable and Accounts Receivable, ensuring timely invoicing and payment processing, and resolving billing issues.
- Organize client events and presentations, showcasing product offerings to enhance brand awareness and foster customer loyalty.
- Deliver client-facing presentations and training sessions to executive and analyst audiences, translating technical product capabilities into clear, actionable takeaways.
Account Representative – Commercial Specialist
- Contributed significantly to inventory analysis, ensuring accurate order management and comprehensive account reporting.
- Ensured optimal inventory availability across multiple customer locations by identifying and mitigating forecasting errors.
- Built and maintained strong relationships with internal and external stakeholders, vendors, and customers.
- Acted as a communication liaison with various departments and cross-functional teams to facilitate conflict resolution.
- Utilized expertise in SAP systems to process and confirm customer orders, while compiling detailed order reports.
- Resolved time-sensitive issues by analyzing customer orders and implementing actionable solutions to meet client needs efficiently.
International Teacher
- Strategically navigated and guided the learning process, implementing remedial measures to enhance and accelerate student academic performance.
- Designed and adapted curriculum and instructional materials for varied learner levels, foundational experience in building training content and adult learning programs.
- Fostered a student-centered environment by optimizing instructional practices and maintaining classroom discipline.
- Applied performance assessment strategies to evaluate student learning, monitor progress, and identify areas needing improvement.
- Customized instruction to address diverse learner needs, leading to significant improvements in academic outcomes for underperforming students.
Internal Auditor, Claims Adjuster & Claims Manager
- Managed seven direct reports, overseeing over 25 new client accounts and reviewing payrolls through Kronos.
- Ensured accuracy and SOX compliance in the approval and authorization of claims payments totaling $150k.
- Documented audit findings and generated detailed monthly operational reports to support claims processing.
- Resolved discrepancies and errors in claims related to lender-placed hazard, flood, wind, and REO insurance policies.
- Developed monthly operational reports, delivering key metrics and data insights to senior management.
- Maintained positive client relationships, meeting quarterly to discuss account status and resolve issues.
- Reviewed, adjusted, and negotiated insurance claims to ensure accurate settlements and compliance with policy terms.
- Prepared comprehensive expense reports for corporate travel and provided detailed estimates for homeowners' claims.
AI Projects & Initiatives
Independent projects applying AI to real business workflows - see full write-ups on the Projects page.
- Conversational AI Assistants – voice AI agent design, prompt engineering, compliance-aware conversation flows
- AI SOP Generator – turns plain-language processes into structured documentation
- AI Executive Briefing Generator
- CRM Workflow Automation